Refund policy

Refund & Return Policy

Mogra Destination Wedding Jewellery — No Refund, No Return Policy

At Mogra Destination Wedding Jewellery, every jewellery piece is thoughtfully curated as a unique, limited-edition design. We do not mass-produce or routinely repeat our designs. Once a piece is sold, its exclusivity belongs to that customer.

Because of the unique and exclusive nature of our jewellery, all confirmed orders are final sale and are not eligible for cancellation, return, refund, or exchange.

We request you to carefully review the product details before placing your order.

 

 

Why We Follow a No Refund, No Return Policy

✦ Unique & Limited-Edition Designs

Every MOGRA piece is specially curated, and many designs are available only once. We do not guarantee that a sold-out design will be recreated or restocked.

✦ Individually Curated Jewellery

Our pieces are not mass-produced. Each design is individually selected and prepared with attention to its styling, detailing, and overall presentation.

✦ Hygiene & Product Integrity

Jewellery is a personal-use product. Once an item has been delivered to a customer, it may no longer be suitable for resale due to hygiene, handling, and product-integrity considerations.

 

 

Order Cancellation

Once an order has been confirmed, cancellation is not permitted.

Please review your selected design, measurements, colour, quantity, delivery details, and other order information carefully before completing your purchase.

 

 

No Return, Refund or Exchange

After delivery, we do not accept returns, refunds, or exchanges for reasons including, but not limited to:

  • Change of mind

  • Change in outfit or styling

  • Change in wedding or event plans

  • Size or fit preferences

  • Personal preference

  • Colour or appearance preferences

  • Ordering the wrong product

  • No longer requiring the jewellery

  • Any other reason unrelated to a damaged or incorrectly shipped product

All sales are final.

 

 

Damaged or Incorrect Product Received?

We understand that products may occasionally be affected during transportation or that an incorrect item may be shipped.

If you receive:

  • A product that has been visibly damaged during transit, or

  • An item that is different from the item ordered,

please contact us within 24 hours of delivery.

To raise a claim:

  1. Record a continuous unboxing video while opening the package.

  2. Ensure the package, shipping label, outer packaging, and jewellery are clearly visible.

  3. Contact us within 24 hours of delivery through WhatsApp or email.

  4. Share your order number, unboxing video, and clear photographs of the issue.

Our team will review the case and verify the claim.

If the issue is confirmed, Mogra Destination Wedding Jewellery may, at its discretion, offer a replacement of the same design, subject to availability.

Please note that a replacement is offered only as a resolution for a verified transit-damage or incorrect-shipment issue. It does not constitute a general return or refund facility.

If the same design is no longer available, we will communicate the available resolution on a case-by-case basis.

 

 

Important: Unboxing Video Requirement

For any claim relating to transit damage or an incorrect product, an unboxing video is strongly required.

The video should:

  • Be recorded before opening the package.

  • Clearly show the unopened package and shipping label.

  • Show the complete opening process.

  • Clearly capture the condition of the jewellery and packaging.

Claims without sufficient supporting evidence may not be accepted.

 

 

Before You Place Your Order

We encourage you to make an informed purchase.

Before ordering, please carefully check:

  • Product photographs

  • Product description

  • Measurements and dimensions

  • Design details

  • Colour and finish

  • Quantity

  • Delivery information

If you are unsure whether a particular jewellery set will complement your wedding outfit, bridal look, event, or occasion, feel free to contact our team on WhatsApp before placing your order. We will be happy to help you make the right selection.

 

 

By Placing an Order

By placing an order with Mogra Destination Wedding Jewellery, you acknowledge that:

  • You have reviewed the product information available on the website.

  • You understand that our designs are curated as unique or limited-edition pieces.

  • You understand and accept our No Refund, No Return and No Exchange Policy.

  • You understand that confirmed orders cannot be cancelled.

  • You understand the procedure and 24-hour reporting requirement for verified damaged or incorrect shipments.

 

 

Need Help Before Ordering?

We believe in giving you complete clarity before you purchase.

For product information, styling guidance, measurements, or order-related questions, contact us:

Mogra Destination Wedding Jewellery

Email:mogradestinationjewellery@gmail.com
WhatsApp:+91 9274871463
Phone: +91 9274871463
Business Address: C.D Integrated Services Limited (CD House) Prahlad Nagar, cd house, 380015 Ahmedabad GJ, India.

We're happy to help you choose the right jewellery for your special occasion.